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Troubleshooting
Page 1-1Overview
1
INTUITY Messaging Solutions Release 4
MAP/5P Maintenance
585-310-186
Issue 3
October 1997
1
1
Troubleshooting
Overview
This chapter describes some basic troubleshooting procedures for the most
common system problems.
Purpose
The purpose of this chapter is to provide the on-site technician or system
administrator with repair procedures for the most common system procedures.
All of the troubleshooting procedures can be accomplished with a craft login.
- INTUITY™ Messaging Solutions 1
- Contents 3
- 2 Diagnostics 2-1 4
- Page vi 6
- Page vii 7
- Page viii 8
- 11 Installing an RFU 11-1 9
- A System Configuration A-1 9
- 585-310-186 10
- October 1997 10
- About This Book 11
- How to Use This Book 12
- Conventions Used in This Book 13
- Ter mi nal Keys 16
- Screen Displays 16
- Other Typography 17
- Trademarks and Service Marks 18
- Related Resources 20
- How to Comment on This Book 21
- Troubleshooting 23
- Modem Does Not Answer 24
- Daily at 3:00 A.M 25
- Standalone Mode 27
- DCS AUDIX® Does Not Work 28
- Cannot Assign Voice Ports 29
- System Will Not Outcall 29
- System Will Not Boot 30
- Optional Features Not Working 31
- System Memory Test Fails 31
- The Keyboard Is Not Operating 32
- Monitor Is Not Operating 32
- Tip/Ring Circuit Card Is Not 33
- Recognized by the Lucent I 33
- The Printer Is Not Operating 34
- Hard Disk Drive Access 35
- Messages 38
- Found Message and Stalls 40
- Unpredictable 44
- Hard Disk Drives 45
- Diagnostics 47
- Conducting Audits 48
- Page 2-3Conducting Audits 49
- Page 2-5Conducting Audits 51
- AMIS Analog Networking 52
- Digital Networking 52
- Administration 52
- Field Descriptions 53
- If the Audit Fails 54
- Auditing Networking Databases 54
- Networking Database Audit 55
- Platform User Database Audit 56
- Page 2-12Conducting Audits 58
- Conducting Diagnostics 59
- Remote Connection Test 62
- Requirements 63
- Network Connections Test 65
- Lucent I 67
- Messaging Solutions 67
- Modem Loop-Around Test 68
- Network Loop-Around Test 69
- Networking Board Reset 73
- Busyout Networking Channels 74
- Release Networking Channels 75
- Performing a Network Snapshot 76
- Driver Status 78
- Board Status 79
- Displaying Port Stats 80
- Port Status 80
- Register Dump 82
- Serial Port Send Test 86
- View Switch Link Status 88
- Diagnostics 89
- Diagnostics Procedure 90
- Diagnostic Results 91
- Reset Procedure 92
- TCP/IP Diagnostics 95
- Testing the TCP/IP Software 95
- System and a Subscriber’s PC 98
- Voice Port Diagnostics 101
- Procedure 104
- CAUTION: 104
- Common System Procedures 111
- Inserting the Cartridge Tape 115
- Removing the Cartridge Tape 116
- Formatting Cartridge Tapes 116
- Types of Diskettes 117
- Inserting the Diskettes 117
- Removing the Diskettes 118
- Formatting Diskettes 118
- Backing Up (Unattended) 119
- Administration Menu 123
- Administration Screen 124
- Backing Up (Attended) 127
- NTUITY AUDIX Names 128
- Restoring Backups 131
- Page 3-22Restoring Backups 132
- Administering Voice Messaging 133
- Stopping the Voice System 134
- NTUITY System 136
- Rebooting the System 137
- Performing a Warm Reboot 137
- Performing a Cold Reboot 137
- Verifying the Date and Time 138
- Changing the Date Field 139
- Changing the Month 139
- Changing the Day 140
- Changing the Year 140
- Changing the Time Field 140
- Changing the AM/PM Field 140
- Changing the Time Zone Field 140
- Time Window 141
- Getting Inside the Computer 143
- ATTENTION 144
- Recommended 146
- ESD sensitive 146
- Removing the Dress Cover 148
- Replacing the Dress Cover 150
- Restoring Power to the MAP/5P 150
- Overview 151
- NTUITY System from 152
- Extracting the Circuit Card 153
- Installing a Circuit Card 153
- Inserting the Circuit Card 154
- Re-assembling the MAP/5P 154
- NTUITY System to Service 155
- Circuit Card Settings 156
- ACCX (AYC22) Circuit Card 158
- DCIU Circuit Card 160
- Setting the Resource Options 161
- Replacing a DCIU Circuit Card 161
- Ethernet LAN Circuit Card 163
- Tip/Ring Circuit Cards 167
- SCSI Controller Circuit Card 171
- Figure 5-18 177
- Software Package 179
- Circuit Card 181
- MAP/5P System Installation 185
- Circuit Card, Version 2 186
- WARNING: 193
- Restoring the System 196
- Verifying the Installation 196
- Replacing the Hard Disk Drive 199
- Single Disk System 200
- Mirrored System 200
- Restoring the SCSI IDs 210
- Replacing a Hard Disk Drive 215
- NTUITY System from Service 216
- Inserting Hard Disk Drive 0 218
- SCSI ID 1 221
- Inserting Hard Disk Drive 1 222
- Adding a Hard Disk Drive 223
- Cleaning a Hard Disk Drive 225
- Performing a Low-Level Format 227
- Replacing Other Components 231
- CMOS Battery Removal 237
- Diskette Drive Installation 242
- Inserting the Diskette Drive 242
- Page 7-15Fan Replacement 245
- Accessing the CPU Fan 247
- Extracting the CPU Fan 247
- CPU Fan Installation 247
- Inserting the CPU Fan 247
- Verifying the SIMM Seating 249
- Accessing the SIMMs 249
- Extracting the SIMMs 250
- Extracting the Motherboard 254
- Motherboard Installation 254
- Inserting the Motherboard 257
- Power Supply Replacement 263
- Power Supply Installation 266
- Inserting a Power Supply 267
- Accessing the Riser Card 270
- Extracting the Riser Card 270
- Riser Card Installation 270
- Inserting the Riser Card 270
- Installing UnixWare 274
- Page 8-3Installing UnixWare 275
- Loading the Host Bus Adapter 276
- Page 8-5Installing UnixWare 277
- Setting Up the Keyboard 278
- Page 8-7Installing UnixWare 279
- Page 8-8Installing UnixWare 280
- Page 8-9Installing UnixWare 281
- Page 8-10Installing UnixWare 282
- Page 8-11Installing UnixWare 283
- Page 8-12Installing UnixWare 284
- Page 8-13Installing UnixWare 285
- Page 8-14Installing UnixWare 286
- Page 8-15Installing UnixWare 287
- Setting the Slice Sizes 288
- Copying the Unix System Files 290
- Page 8-19Installing UnixWare 291
- Page 8-20Installing UnixWare 292
- Page 8-21Installing UnixWare 293
- Running installit 296
- Software Packages 298
- Installing Lucent™ INTUITY™ 303
- System Software 303
- NTUITY AUDIX Voice 304
- Page 9-3Installing the I 305
- Page 9-4Installing the I 306
- Software 309
- NTUITY Lodging Software 313
- NTUITY Lodging Software Set 313
- Page 10-6Installing I 314
- Lodging Software Packages 314
- Page 10-7Installing I 315
- Page 10-8Installing I 316
- Page 10-9Installing I 317
- Installing the Enhanced List 318
- Administration Package 318
- Installing an RFU 321
- Page 11-3Installing an RFU 323
- Installing a New RFU 324
- Page 11-6Installing an RFU 326
- Page 11-7Installing an RFU 327
- Page 11-8Installing an RFU 328
- System Configuration 329
- Component Assignments 331
- Fixed Assignments 334
- Variable Assignments 334
- Resource Allocation 336
- Component Ordering Numbers 339
- Disaster Recovery Checklists 345
- MAP/5P Platform Alarms 361
- Platform Alarms 362
- Page E-3Platform Alarms 363
- Page E-4Platform Alarms 364
- Glossary 365
- NTUITY system include 367
- NTUITY system 370
- NTUITY AUDIX 372
- NTUITY system is auto 372
- NTUITY system opera 373
- NTUITY system and 373
- NTUITY system con 373
- NTUITY screens and per 375
- NTUITY AUDIX system is 375
- NTUITY system. See also 382
- NTUITY system are voice 383
- NTUITY machine 385
- NTUITY system that allows a 386
- NTUITY user’s mailbox 388
- NTUITY AUDIX system 393
- NTUITY sys 393
- NTUITY display 393
- NTUITY system and switch fea 393
- Numerics 397
- Page IN-2 398
- Page IN-3 399
- Page IN-5 401
- Page IN-6 402
- Page IN-7 403
- Page IN-8 404
- Page IN-9 405
- Page IN-10 406
- Page IN-11 407
- Page IN-12 408
- Page IN-13 409
- Page IN-14 410
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